Android phone won’t turn on

Step 1: Ensure the device is charging

• Connect the handset to charge cable and wait at least five minutes, ensuring that the charge cable sits firm in the charging slot. 
• Press the power button once and you should hopefully see a battery symbol. If the device is low charge, leave it a little while longer before powering it on.
• If the device still won’t power on, check that there isn’t any dust or lint in the charger slot or try a different charge cable. If it still won’t turn on, continue to Step 2.

Step 2: Force restart the device

• Hold down the volume up, volume down and power buttons for at least 12 seconds.
• The screens backlight should light up and the phone will display a brand splash screen before continuing to power on.
• If holding down the buttons doesn’t do anything after 12 seconds, let go and wait a moment before pressing the power button once.
• If the device still won’t turn on after pressing the power button, wait another 10 seconds and then hold down the power button and the volume up for 12 seconds.

If your device still will not turn on, please submit a technical support request.

If your device will turn on but is stuck displaying the below screen, see Android phone stuck in ‘Fast Boot’ mode for further assistance.